| 罗曼.国外图书馆全面质量管理的实施与进展[J].中国图书馆学报,1998,24(6):0 |
| Practices of Total Quality Management in Libraries in Foreign Countries |
| 国外图书馆全面质量管理的实施与进展 |
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| DOI： |
| Key words:Library,Total quality management,Development studies,USA,UK,Scandinavia,Australia |
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| 罗曼 |
| 中科院文献情报中心，北京中关村科学院南路８号中科院文献情报中心 |
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| Abstract: |
| In early 1990 s, TQM was introduced in several university libraries in USA.Almost at the same time, a series of TQM plans were implemented in some British libraries.In Scandinavian countries, TQM researches and practices have been promoted.Library TQM has also been successful in enterprise libraries and university libraries in Australia.22 refs. |
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