郗沭平.咨询用户类型、心理及需求特点研究[J].中国图书馆学报,1999,25(5):0
A Study of Types,Psychology and Needs of Users of Reference Services
咨询用户类型、心理及需求特点研究
  
DOI：
Key words:User group, Information needs, Influencing factors,
中文关键词:  用户群,信息需要,影响因素
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郗沭平
中科院文献情报中心!100080
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Abstract:
Users of reference services include seven types, such as users doing scientific researches and university users, with different psychological characteristics. They are affected by eight kinds of factors. Only if we know their needs, can we provide better services. 12 refs.
中文摘要:
      咨询用户有科研用户、高校用户等 7种类型。各类用户都具有价值心理、求便心理、求全心理和求新心理等心理要求。影响用户需求的因素有 8种。可采取转变观念、完善市场、加强法律保证等对策 ,做好用户需求工作。参考文献 12。
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