| 林曦,周磊.在图书情报服务中导入CS战略研究[J].中国图书馆学报,2003,29(1):0 |
| On the Introduction of CS Strategy into Library and Information Services |
| 在图书情报服务中导入CS战略研究 |
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| DOI： |
| Key words:Library and information services, CS strategy, Customer service |
| 中文关键词: 图书情报,CS战略,用户服务 |
| 基金项目: |
| 林曦 周磊 |
中国科学院文献情报中心
(林曦)
，中国科学院(周磊)
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| Abstract: |
| The attributes of CS strategy, or customer satisfaction strategy, indicate that it has potential, realistic and future values for library and information services. The basic contradictions and present conditions of Chinese librarianship provide possibility for the introduction of CS strategy. 6 refs. |
| 中文摘要: |
| CS战略即“使用户满意”战略。CS战略属性表明,它对图书情报服务具有潜在价值、现实价值和未来价值。中国图书馆事业的基本矛盾和实际状况已为CS导入提供了可能。参考文献6。 |
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