| 孙正东.论网站信息咨询服务模式[J].中国图书馆学报,2004,30(3):0 |
| Patterns of Website Information Reference Services |
| 论网站信息咨询服务模式 |
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| DOI： |
| Key words:Network environment, Information reference services, Website services, Service pattern, Personalized Services, Interactive reference services |
| 中文关键词: 网络环境,信息咨询,网站服务,服务模式,个性化服务,交互式咨询 |
| 基金项目: |
| 孙正东 |
| 中国人民解放军南京政治学院图书馆 |
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| Abstract: |
| Although there are no common ideas about the concepts of website information reference services, we can summarize their patterns as follows: Knowledge information services based on resources reorganization, intelligent services based on application systems, personalized services based on user's needs, interactive reference services based on real-time interactions, etc. In this paper, the author summarizes the characteristics of website information reference services, and analyzes some problems. 8 refs. |
| 中文摘要: |
| 目前,对于网站信息咨询概念的认识尚不统一。网站信息咨询的主要模式有:基于资源重组的知识化信息服务,依托应用系统的智能化服务,基于用户需求的个性化服务,基于实时联动的交互式咨询服务等等。网站咨询服务具有快捷方便、超越时空、动态发布、资源共享、智能管理、安全可靠、实时交互、服务主动等优点。其存在的问题主要表现于思想认识、经费投入和技术、法规保证方面。参考文献8。 |
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