顾立平,张晓林.创建与使用型人——对非正式信息交流行为的实证研究与服务建议[J].中国图书馆学报,2010,36(2):
Creating and Using Personas: An Empirical Study and Service Suggestions on Informal Information Communication Behavior
创建与使用型人——对非正式信息交流行为的实证研究与服务建议
  
DOI:
Key words:Persona,Informal information communication behavior,Information service,Information system
中文关键词:  型人,非正式信息交流行为,信息服务,信息系统
基金项目:
Author NameAffiliation
Ku Liping 香港城市大学图书馆 香港九龙达之路 
Zhang Xiaolin 中国科学院国家科学图书馆 北京 100190 
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Abstract:
Based on a full investigation of user informal information behavior, and with the graduate students receiving the services from the National Science Library of Chinese Academy of Sciences as interviewees, this study uses the methods of questionnaire and interview, and the combination of quantitative research and qualitative research to introduce the idea of “persona” and establish four typical fictional persons. It also provides six kinds of new services with 24 suggestions. This study shows that it is of significance to create and use personas with behavior characters for library services and the design of digital library system. 4 tabs. 21 refs.
中文摘要:
      在全面了解用户非正式信息行为的基础上,以中国科学院国家科学图书馆所服务的研究生为调查对象,采用问卷调查和访谈调查的方法,定量研究与定性研究相结合,引入“型人”的概念,建立四类虚构人物,并且针对六种新型服务提出二十四项建议。研究表明,创建与使用具有行为特征的型人,对于图书馆服务和数字图书馆系统设计具有重要意义。表4。参考文献21。
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