叶继元,郭卫兵,郑德俊,袁曦临,欧石燕,成颖.高校图书馆质量评价指标体系框架探讨[J].中国图书馆学报,2021,47(2):53~66
Discussion on the Quality Evaluation Index System Framework of Academic Libraries
高校图书馆质量评价指标体系框架探讨
Received:March 09, 2020  Revised:December 02, 2020
DOI:
Key words:Academic library  Quality evaluation  Evaluation indicators  Academic all round evaluation system
中文关键词:  高校图书馆  质量评价  评价指标  全评价理论
基金项目:本文系国家社会科学基金重大项目“新时代我国文献信息资源保障体系重构研究”(编号:19ZDA346)和南京大学图书馆学亮点工程项目“高校图书馆质量评价研究”的研究成果之一
Author NameAffiliation
YE Jiyuan 南京大学信息管理学院 江苏 南京 210023 
GUO Weibing 南京大学信息管理学院 江苏 南京 210023 
ZHENG Dejun 南京农业大学信息管理学院 江苏 南京 210095 
YUAN Xilin 东南大学图书馆 江苏 南京 210096 
OU Shiyan 南京大学信息管理学院 江苏 南京 210023 
CHENG Ying 南京大学信息管理学院 江苏 南京 210023 
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Abstract:
There has not been a large scale and formal evaluation of the quality of library work of academic libraries in China. The purpose of this paper is to construct a quality evaluation index system framework of academic libraries in China to cope with the challenges of the new era,new technology and new demands.
This paper first introduces the development of quality evaluation of the academic library. As early as in 1911,libraries in western developed countries began to carry out library evaluation. From 1930s,the evaluation object of library has developed from static book collection system evaluation to dynamic library work process evaluation,and the evaluation content and scope have become more extensive. This is the rise and development period of the quality evaluation of academic library. Since the 1970s,the period of library evaluation has changed from objective resources and components to output benefits. The evaluation of academic libraries in China began in this period. The period of total quality evaluation began in the middle and late 1980s. The total quality management of library is deeply rooted in the human mind. The library quality evaluation is divided into two development directions:performance assessment and outcome assessment. In this period,the quality evaluation of academic libraries in China has also made some practical achievements.
Then this paper focuses on the construction process of the quality evaluation index system framework of academic library. Firstly,by using induction method,the evaluation indexes of ISO,Steering Committee of Academic Library and information work of the Ministry of Education and public library are combined to get the index with higher repeat. Secondly,according to the problems and characteristics of academic libraries in China,this paper designed indicators according to the essential attributes,main functions,core elements and main work contents of academic libraries. Thirdly,the “three dimensional” (form,content,utility) evaluation of the evaluation object in the theory of “Academic All round Evaluation System” is combined with the indicators. By using the concept analysis method,the relationship between the first class indicators is clarified,and the second class and third class indicators are derived from the first class indicators by using the deductive method. Fourth,based on the statistical data of the Steering Committee of Academic Library and information work of the Ministry of Education,Jiangsu Province,Hubei Province,Jiangxi Province,etc,the feasibility of this method is preliminarily tested. Fifthly,after the test on three different types of the university library,this paper absorbs reasonable opinions,and optimizes the index system framework.
Finally,this paper introduces the SME quality evaluation index system framework of Chinese academic libraries. The SME system covers three aspects:the support force,the management service force and the social effect force. The index system is good in logic,highlights content and utility indicators,weakens formal indicators and increases qualitative evaluation indicators,which can be applied to different levels and types of Chinese academic libraries. The authors hope that the SME quality evaluation index system framework can provide corresponding guarantee for the future development of the university smart library,the construction of the double first class university initiative and the improvement of standardization level of the academic library. 3 tabs. 18 refs.
中文摘要:
      目前我国高校图书馆正处在向智慧化转型的重要阶段,质量评价有助于促进高校图书馆应对新时代、新技术、新需求的挑战,推动图书馆顺利完成转型。本文依据“全评价”理论,采用文献调查法、比较研究法等,立足于我国高校图书馆的内外部环境以及业务与服务模式发展的具体情况,参照ISO标准和国内外高校图书馆相关评价指标体系,构建出逻辑性强、可适用于国内不同层次和类型高校图书馆的质量评价指标体系框架,该体系涵盖了图书馆办馆支撑力、管理服务力和社会效应力三个方面。高校图书馆质量评价指标体系框架的制定能为高校智慧图书馆未来发展和“双一流”建设提供相应保障,对于提高高校图书馆的规范化水平、效率和可持续发展亦有重要意义。表3。参考文献18。
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