文章摘要

吴丹,严婷,金国栋.网络问答社区与联合参考咨询比较与评价[J].中国图书馆学报,2011,37(4):0
网络问答社区与联合参考咨询比较与评价
Community based Question Answering Sites and Joint Reference Services: A Comparison and Evaluation
  
DOI：
中文关键词: 网络问答社区，联合参考咨询，Web2.0 环境
英文关键词: Community based question answering sites,Joint reference services,Web 2.0
基金项目:本文系武汉市国际科技合作项目“网络社群多语言问答技术及其在数字参考咨询服务中的应用研究”（编号：201070934337）研究成果之一。
作者单位
吴丹 武汉大学信息管理学院 武汉 430072 
严婷 武汉大学信息管理学院硕士研究生 武汉 430072 
金国栋 武汉大学信息管理学院硕士研究生 武汉 430072 
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中文摘要:
      为改善Web2.0环境下图书馆的参考咨询服务，借鉴网络问答社区的咨询服务模式，采用对比分析与问答实验的方法，对网络问答社区与联合参考咨询的运行机制、咨询内容、个性化服务等内容进行调研；对经济学、文学和图书馆学3个领域的事实性问题、列举性问题、定义性问题、探索性问题等4类问题的回答质量与效率进行评价。实验结果表明，网络社区的回复数量多，响应速度快，而参考咨询系统更擅长事实性问题的解答。联合参考咨询应借鉴网络问答社区多样化的运作机制和有效的回答问题方式。IPL2的服务理念值得在参考咨询系统中推广。表10。参考文献19。
英文摘要:
With the goal of improving librarys reference services in Web 20, we borrow ideas from community based question answering (Q&A) services on the Web, and compare library joint reference services with online community-based Q&A sites based on their operation mechanisms, reference content and customization featuresOur study also includes asking questions directly to both the community based Q&A sites and the reference services and evaluates them based on their answer quality and the efficiency for answering the questionsThe questions are classified into factoid questions, enumerative questions and definition questions, covering topics in economics, literature and library scienceResults show that community based Q&A sites provide more answers with shorter response time while reference services are good at answering factoid questionsJoint reference services should learn from community based Q&A sites for their flexible operation mechanisms and effective question answering methodsIt is also worth promoting the service concept in IPL2 to other reference services. 10 tabs. 19 refs.
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