| 莫祖英,马费成.数据库信息资源内容质量用户满意度模型及实证研究[J].中国图书馆学报,2013,39(2):85~97 |
| Empirical Study on Database User's Satisfaction Model of Information Resources Content Quality |
| 数据库信息资源内容质量用户满意度模型及实证研究 |
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| DOI： |
| Key words:Database,Information resources,User's satisfaction model,Authoritative quality,Completeness quality,CNKI database |
| 中文关键词: 数据库,信息资源,用户满意度模型,权威性质量,完整性质量,CNKI数据库 |
| 基金项目:本文系教育部人文社会科学重点研究基地重大项目“数字信息资源的质量控制与管理研究”(项目编号：12JJD820008)的研究成果之一。 |
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| Abstract: |
| With the database system developing increasingly mature， people pay more attention to information resources quality. How to improve the user's satisfaction of information resources quality and meet user's demand is urgent problem to be solved. This paper takes authoritative quality， completeness quality， and timeliness quality of information resources as research object， constructs the concept model of user's quality satisfaction based on the customer satisfaction theory， and then verifies and revises conceptual model by survey data. The results show that the “literature quantity”，“literature full text rate” and “content authority” of information resources in database are the key quality indexes influencing user's quality satisfaction; users judge the quality satisfaction from the perspective of value， so the perceived value is the biggest influencing factors of quality satisfaction， while the perceived quality has little influence on quality satisfaction. 2 figs. 6 tabs. 19 refs. |
| 中文摘要: |
| 随着数据库系统发展的日益成熟，数据库信息资源质量成为人们关注的焦点。如何提高用户的信息资源质量满意度、更好地满足用户需求是亟待解决的问题。本文基于顾客满意度模型理论，以信息资源内容的权威性、完整性与及时性维度为研究对象，构建用户信息资源质量满意度概念模型，并通过调研检验与修正概念模型。研究发现：数据库信息资源的“文献数量”、“文献全文率”和“内容权威性”是影响质量满意度的关键指标；用户侧重于从价值角度来衡量质量满意度，感知价值对质量满意度影响最大，而感知质量对总体满意度的影响不显著。图2。表6。参考文献19。 |
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