Page 267 - JOURNAL OF LIBRARY SCIENCE IN CHINA 2015 Vol. 41

266 Journal of Library Science in China, Vol. 7, 2015

is an earlier study about Chinese question answering over Linked Data, and also an earlier study
focusing on library Linked Data.

Factors affecting the use of community comprehensive information platform
of public service

1 ∗
Luchuan LIU & Xiaoyang JIANG

Community Comprehensive Information Platform of Public Services (hereinafter referred to
as platform) is the basis for building community information system. Researchers have mostly
focused on the building and evaluation of the platform; only a small number of researches, mainly
descriptive, had their focus on the use of community members. In this paper, Community L in City
J is taken as an example for the research based on grounded theory. Semi-structured interviews
were carried out for 30 respondents over a period of four and a half months to explore why
community members accepted or refused the platform, which factors influenced the willingness
of community members to accept the platform and their behaviors when using it. Analysis data for
this paper were finally obtained by sorting, integrating, and carrying out cross-examination of the
records of all interviews. The research consists of the following phases: open coding, axial coding,
selective coding, theoretical saturation verification. At the end of the previous four research phases,
a theoretical model of the factors influencing the use of platform by community members is
developed, which indicates that community environmental factors influence the personal cognition,
and the personal cognition and environmental factors have combined effect on the use of platform
of community members.
It can be seen in the research that the personal cognition is the psychological attribution of
platform use behaviors. Factors, such as self-efficacy perception, platform value perception, use
demand and community attachment, significantly contribute to the use behaviors. However, the
four factors show different influencing patterns on the use behaviors at three levels. Specifically,
the platform value perception and community attachment have more significant effect on the
community members’ acceptance of information service. The use demand has obviously greater
effect compared with the other three factors on the use of the platform’s online service. Further, as
for the use of platform, all these four factors have combined effect on the community members’
acceptance of the participation service. Environmental factors have significant effect on the
acceptance and use behaviors. Comprehensive and thorough publicity and excellent committee
service quality promote the use of platform. Among the environmental factors, the community
factors and platform service have different effects on personal cognition in different phases. The
community factors are leading factors influencing the personal cognition and from which the

* Correspondence should be addressed to Luchuan LIU, Email: lu_chuan@126.com, ORCID: 0000-0001-8387-8908