Page 45 - Journal of Library Science in China 2020 Vol.46

044 Journal of Library Science in China, Vol.12, 2020

platform of Cornell University have played an exemplary role in academic teaching and research.
As of 2017, there have been 10 data service platforms built and normally used in China, mostly
operated by libraries, which are divided into two types, namely social science platforms(such
as the social science data platform of Fudan University) and comprehensive platforms (such as
the open research data platform of Peking University) (Z. H. LIU & ZENG, 2017). But there are
still some uncertainties in domestic data management to ensure the availability, authenticity and
understandability of scientific data for a long time to come, and to effectively prevent risks such as
data loss or destruction, equipment failure and virus attacks (Z. C. LI, 2018).

3.2 New demand for library data services

In the technical framework of the new generation library service platforms, both readers and
libraries have raised more demands for library data services. Libraries also need to innovate their
ideas of service and change their service mode. To be specific, it shall address the following four
aspects.
(1) Innovating the concept of library services
In addition to the technical construction of the platform, the humanistic spirit of the library is
reflected more in the ideas of service. Data service is a new type of service emerging with the birth
of big data. The ideas of library service that used to focus on the front desk business have gradually
been diluted, and the ideas of data and smart service have gradually become dominant. Users’
needs are no longer expressed only through their language and borrowing records. In the intelligent
space, their information will be obtained through such technologies as face recognition and GIS, so
that the library can make better decisions on what services to provide. During that process, libraries
are proactive, not only to push the conclusions obtained through data mining and analysis to users,
but also to lead and train them to accept and use these services, and help optimize user behavior.
(2) Integrating reader service and resource service
The development of mobile Internet and modern logistics services has expanded the scope of
library users, which shall be redefined, including both the original physical reader’s card holders
and the readers who use library resources through the Internet and logistics services. In other
words, both offline card holders and online registered users are targets of library services. On
that basis, we need to build a new service model, which can not only meet the needs of teaching
and scientific research, but also meet the personalized needs including reading, entertainment
and cultural innovation. At the same time, with the development of mobile Internet technologies,
readers’ demand for electronic and digital resources is constantly growing, and they want
convenient access to the integrated services of print, electronic and digital resources. Librarians
also hope to realize the unified procurement of print, electronic and digital resources, unified
metadata management and unified resource discovery services on the new library service platform.
From the macro-perspective of the development of national libraries, public libraries are providing