Page 47 - JOURNAL OF LIBRARY SCIENCE IN CHINA 2018 Vol. 44

046 Journal of Library Science in China, Vol.10, 2018

procurement of library resources is often carried out through the personal judgment of the core
librarians, but ignores the actual knowledge needs of the users, which would lead to the disparity
between the library resources and the users’ needs. This does not conform to the principle of
“collecting for use”, and may result in the loss of library users. In addition, the library has only
static resources, and rarely pays attention to those flowing resources, which may have valuable
information that could stimulate the users’ intelligence activities. In short, users do not want to
spend time and effort on resource identification and interpretation. Instead, they hope that the
library can provide the detailed knowledge system of the required subjects which can be linked to
relevant resources of multiple carriers so as to expand the breadth and depth.
2) Comfortable and open communication space
In the context of knowledge acquisition, users want to acquire comfortable spatial experience
to improve knowledge and cognitive efficiency. The traditional library space layout is mainly
resource-centered, which neglects users’ requirements for the learning environment. Its space-
friendly experience is poor since a small space is available for users to learn, and the rest is used
to display resources. Meanwhile, traditional libraries do not pay enough attention to the control
and management of lighting, temperature, noise, and so on. These factors against comfort will lead
to cognitive burden of users on knowledge. Moreover, users also have the need for knowledge
exchange, which contributes to the understanding and innovation of knowledge. And in the
physical space, the dialogue of knowledge between people is the collision of thinking, which
is beneficial to the cognitive construction of all parties and to solving knowledge problems.
Therefore, many libraries have tried to provide users with a place for communication through the
construction of “third space” or “maker space”. However, in the virtual environment of the library,
the knowledge exchange service is still lacking, which cannot satisfy the users’ acquisition and
discussion of knowledge in the ubiquitous environment.
Therefore, the users’ demand for the smartness of the library is mainly reflected in the process
of knowledge acquisition, which is chiefly the demand for the smart service capability of library in
resources and space.

2.3 Strategies of library’s smart service

The library’s intelligent service capability is essentially to provide users with a smart learning
environment. The process mainly includes the knowledge construction of learners and the
collaborative knowledge construction among community members. And the goal of the smart
environment is to reduce the external cognitive burden as much as possible and help learners
achieve heuristic learning (Gao, Z.Z. Huang, J.H. Li, & R.H. Huang, 2017). In view of the
contradictions in the library, we need to explore how to integrate the three core elements of
“resource”, “people” and “space” to reduce the cognitive burden of users and construct smart
learning environment in contemporary social environment. This paper proposes the idea of